Shipping Policy

GENERAL INFORMATION

  • Orders are processed Monday to Friday. Orders placed during off-hours (such as weekends and major holidays) will be processed the following business day.
  • For US orders, most will be shipped from our US warehouse (not all series products can be shipped directly from the US warehouse, only Silicone-S Series,  Leather-C Series, Leather-B Series, TPU-S Series,  Honeycomb Series, Starry Series, some models), other series and models products will be shipped from our Hong Kong warehouse. If your order is shipped from a non-local warehouse, you may receive a notice requiring payment of customs duties. In such cases, please settle the customs duties first and then contact our customer service team to request a refund of the customs duties paid.
  • Orders containing multiple products may be shipped separately if the product is not immediately available.
  • Pre-order items will be shipped at the requested delivery speed after the item arrives.

ORDER PROCESSING

  • Once you place your order, you will receive an order confirmation email. This email will include a request to confirm that you have ordered the correct case, as ordering the wrong case may result in incompatibility with your device. After replying to the email, we will process your order within 24 hours. If no reply is received, we will automatically begin processing your order after 48 hours. Our warehouse team will then begin packing and shipping your order, which may take 24 to 72 hours. Once your order has been shipped from our warehouse, we will send a follow-up email with your tracking information.

US DOMESTIC ORDERS

  • Orders shipped from our US warehouse will be shipped via USPS or Amazon Fulfillment. US orders can only be shipped to the continental United States, excluding these areas: Hawaii, Alaska, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands.


INTERNATIONAL SHIPPING

  • Orders shipped from our Hong Kong warehouse will be shipped via Hong Kong Post. We do not currently offer expedited shipping for international orders.


ADDITIONAL INFORMATION

  • Orders may be delayed due to invalid shipping address, customs clearance, natural disasters, major holidays, out of stock, etc.

 

Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout. Orders that cannot be delivered due to an incomplete or incorrect address provided by the customer will not be the responsibility of the seller. In such cases, the package may be returned or disposed of by the carrier and cannot be resent free of charge.

To maintain a positive shopping experience, we offer the following options:

  • Provide a discount coupon or partial compensation for your next purchase, or

  • Reship the order to the correct address after the customer covers the additional shipping cost.


For any additional questions or concerns, please visit our Help Center.