Frequently Asked Questions

Customer Service Support

Is my order number required when I have an order inquiry?

Yes. Our Customer Service Support Team requires your order details in order to assist you. Order numbers from SEYMAC.com will start with #Sey. “ #Sey-xxxx”.

Do you have a local store I can visit?

We do not have local stores. SSYMAC.com is an online store.

Can I opt out of marketing emails?

Yes, if you are no longer interested in receiving discounts and updates on giveaways, you can opt out at any time via any last communication.

When will you release a new case for my device?

Due to our design and manufacturing processes as well as agreements with our partners, SEYMAC is not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates regarding a device we have not yet released a launch date for from somewhere other than seymac.com, companies outside SEYMAC have likely determined those dates. If you have questions regarding these dates, please contact that company directly.

How do you clean the case?

Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your SEYMAC case clean from bacteria.

What if my order was fulfilled by Amazon or other marketplace channels?

Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help,” “Need More Help,” “Contact Us.” You can email, phone, or live chat. Please provide the Customer Service Representative a 17-digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like eBay.com, and BestBuy.com please contact the respective Customer Service Representative with your order number so they can assist you.

Order/Return Questions

Why can’t the discount/coupon code work?

There may be reasons as below:

1.After you enter the code, you forget to press the “apply” button.
2.The promotion ended. Or the code is expired.

If it is not for the above reasons, please contact customer service for further assistance.

Email: service@seymac.com

How do I know my order went through?

Once your order is completed, a confirmation email will be immediately sent to your registered email address. This email will contain your order number and details of the items purchased. Please note that you will also receive an additional email to confirm the product model. This step is crucial, as we understand that it's easy to select the wrong model when placing an order. To ensure you receive the correct product model, please make sure to respond to this confirmation email.

If you do not reply within 48 hours, we will assume the model is correct. In the case of an incorrect model being received, any shipping fees for a second delivery will be the responsibility of the customer.

How can I change my order?

Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at service@seymac.com.

How do I cancel my order?

If needed, please contact us to cancel the order and place a new one during business hours M - F visit https://www.seymac.com/pages/contact or email service@seymac.com. Our Customer Service Support Team will be happy to assist you.

Can I place an order over the phone?

Unfortunately, orders can only be placed at https://seymac.com at this time.

What does it mean when my order is in “pre-order” status?

The item is temporarily waiting to be in stock. Inventory is shipped straight from our factory so as soon as your item is in stock, your pre-order will receive priority over new orders.

What is the processing time for my order?

Orders are usually processed within 1-2 business days of email confirmation.

How long does it take for standard international delivery?

Due to circumstances beyond our control, please allow a minimum of 10-14 business days for international delivery.

Shipping

When I select my residential address for shipping, do I need to be home when it arrives?

No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.

Will I be able to track my order? If so, how do I track it?

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can enter a UPS tracking number at www.ups.com/track and a FedEx tracking number at www.fedex.com/tracking. Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update.

When can I expect to receive my order?

SEYMAC offers several shipping methods for your convenience including affordable standard shipping via UPS Mail Innovations.

Estimated shipping times have been provided below. Please keep in mind; these time frames include our processing period.

Contiguous United States - 3-8 Business Days

Alaska, Hawaii, and U.S. Territories - 5-9 Business Days